Engage with your customers, provide post-engagement surveys, and offer self-service scheduling to meet customer expectations with on-time scheduling and technician location information.
Empower your frontline workers by helping them access the correct information at the right time via intelligent route planning, internet of things (IoT) integration, & real-time remote expert collaboration using mixed reality.
Give technicians access to in-context support to quickly resolve problems, build remote collaboration, streamline activities with a mobile-optimized interface, and boost employee productivity.
Inform and dispatch the right technician, smartly manage resource assignments via automated scheduling, and optimize your service delivery capabilities using AI-enabled scheduling recommendations.
Dynamics 365 suite of business apps is a pack of powerful ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and data visualization tools like Power BI (Business Intelligence).
Like SAP (System Analysis Program), Microsoft has been investing in advanced technologies like AI/ML, IoT, AR/VR, MR (Mixed Reality), and other intelligent technologies. The goal is to provide users with robust data security, 99% or above uptime SLAs (Service level agreements), and all-time phone/web support. You can contact Dynamics Square for a free demo or discuss your requirements with our Microsoft consultants.
Installing Dynamics 365 Field Service is like putting peanut butter on a piece of your favorite bread or, say installing peanut butter on your favorite bread. You can install Dynamics 365 apps for desktop, mobile, or even your new-gen tab devices. The installation will take about 30 minutes.
Here is the sequence of steps to quickly install Dynamics 365 Field Service:
Step-1 Google/Bing Dynamics 365
Step-2 Go to your Microsoft 365 'Admin Center '
Step-3 Select 'Billing'
Step-4 Click on 'Purchase Services'
Step-5 Select 'Dynamics 365 Field Service'
Step-6 Click on 'buy your plan'
When your installation process is completed, all apps will appear on your screen - 'Field Service' and 'Field Service Mobile.' You will be prompted for further instructions via your registered email. In case you find yourself in doubt, let Dynamics Square consultants know. Click here to contact us.
Finally, begin configuring/setting up your apps for your frontline employees, and enable and help them to create schedules, access, and complete work requests proactively when they are in the field.
Yes! Microsoft offers Dynamics 365 Field Service for on-premises installations too. Not on on-premises, you can use cloud services for your specific data-driven needs like data-security concerns, or exchange reports at speed.
Contact Dynamics Square to help you configure Microsoft Dynamics 365 Field Service to automate your field service processes. Our Dynamics 365 Consultants can successfully implement Dynamics 365 Field Service at your existing on-premises systems or guide you if it is required to upgrade your hardware as well.
Microsoft Dynamics 365 Field Service is a cloud solution to manage all your end-to-end field services, saving you and your frontline employees time, cost, and effort. Implementing Dynamics 365 Field Service is like empowering your field executives to work collaboratively while leveraging onsite experience to help customers resolve issues timely.
Here are the crucial features of Dynamics 365 Field Service:
Dispatching the right help: Create and manage work orders seamlessly at customers' locations and dispatch the right tools and technologies at the right time.
Improving real-time Collaboration: Enhanced ways of establishing communication are the key to improved collaboration among customer service agents, field technicians, dispatchers, customers, and everyone involved. Infused with the latest technology, Dynamics 365 Field Service helps you manage, schedule, and change field service-related tasks in real-time while fostering strong collaboration among different teams.
Stock Level Management: Dynamics 365 Field Service is designed and developed to help you manage your stock levels, purchase order fulfillment, task history, product returns, and more. You can also automate generating customer invoices and tracking resources in real-time using embedded IoT solutions.
Today, most of the stuff you need is available at your fingertips using a mobile app. A mobile app in ways empowers people by allowing them to be more productive by reducing time and effort. Microsoft Field Service mobile app is a great tool to let your team ensure smart scheduling resource optimization by accessing data and insights using mobile devices like Smartphones, Tablets, and other personal internet-accessible devices.
Here are the primary capabilities of the Dynamics 365 Field Service mobile app:
You can deliver exceptionally unique customer experiences with new features in Dynamics 365 Field Service:
Moving to a more proactive field service: Modernizing field service with more connected built-in tools designed and developed to drive customer satisfaction and frontline employee productivity to new heights.
Deliver customer-oriented experiences: Allow customers to easily schedule service, monitor their progress requests, and accelerate problem resolution.
Shifting from preventive to predictive maintenance: Transform your services by delivering proactive solutions with IoT tools that are designed for proactive, outcome-based solutions.
Built-in intelligence to optimize resources: Optimize your resource scheduling with built-in intelligence to enhance customer satisfaction and streamline all field service operations.
Automate the assigning of the right technician to the right request: Reduce downtime and optimize service quality using connective intelligence to align work requests, resources, and customer preferences.
There is no straight answer to describe the Dynamics 365 Field Service implementation cost since it involves varied factors influencing the cost and methods of reducing costs.
Field Service is a cloud-based AI-powered field service productivity module under the Dynamics 365 suite of business apps.
Here is its pricing to resolve service issues the first time, every time: $ 95 per user/month
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