Dynamics CRM

Drive your customer relationships strong with an integrated, data-driven, and collaborative cloud software solution - Microsoft Dynamics CRM.

Microsoft Dynamics CRM

What is Microsoft Dynamics CRM?

Better customer services are at the core of any successful business and the main source of building strong relationships. Improve your customer engagement and services with Dynamics CRM (now, Dynamics 365 Customer Engagement) and understand your customers' journeys to provide them with what they want.

Reasons to Choose Dynamics CRM

Enable sales and marketing automation, use data visualization capabilities, and proactively engage and connect more with your customers with Dynamics CRM.

CRM banner

Here is why you should choose Dynamics CRM:

  • Leverage AI-driven CRM tools to understand customer journeys and deliver desired products and services.
  • Streamline your ECommerce operations using highly integrated built-in data-driven solutions in Dynamics CRM.
  • With Microsoft Teams, SharePoint, and Outlook integration in Dynamics CRM, you can better align your sales and marketing teams to improve team collaboration.
  • Bring transparency to your sales practices and enhance real-time sales efficiency to increase your growth.
  • Leverage actionable AI (Artificial Intelligence) insights to deliver personalized buying experiences by orchestrating customer journeys, and boosting your brand name.

Microsoft Dynamics CRM Features

Microsoft Dynamics CRM Features

Dynamics CRM is a collaborative, insight-based sales solution. With this customer relationship management software, you can simplify managing your sales by bringing different teams to a unified platform and accelerate your sales by using customer, sales, and marketing data and visual insights on Power BI Charts to discover targets and take the next best actions.

Re-invent your marketing by replacing intuition with actionable AI-powered insights. Take prompt action and get seamlessly notified about dealing with risks. Improve your relationships with customers, read their demands, and orchestrate their journeys to engage more in one-on-one ways, at scale, to build meaningful relationships to grow your business.

Automate your repetitive, manual tasks to streamline your sales and marketing campaigns and improve productivity. Better organize your business processes and empower your teams to make complex tasks easy to carry out. Bring the power of three - operational, analytical, and collaborative - systems into one unified platform - Dynamics CRM to win customers and earn loyalty faster.

Change the whole perspective of doing business in this digital age by reading early what customers want. Build seamless buying and selling experiences through collaboration. Personalize customer experiences based on AI-driven actionable insights and the right data using Dynamics CRM. For designing customer-led experiences and engaging more with customers in real-time, implement Dynamics 365 - an intelligent suite of cloud business apps.

Want to deliver one-on-one experiences and win more customers?

Connect with our experts, share your CRM requirements, and get expert tips and guidance to level up your sales and marketing practices.

Microsoft Dynamics CRM: Sales & Marketing Automation Solutions


Microsoft Dynamics for Sales

Bring utmost transparency, efficiency, and better sales practices based on true insights and customer data to accelerate your sales. Implement Dynamics 365 for sales and energize your sales teams to engage more with customers.

Microsoft Dynamics for Customer Service

Understand your customers and deliver personalized experiences using real-time data visualization. Incorporate modern customer service tool(s) and proactively respond to the needs and issues of your customers.


Microsoft Dynamics for Marketing

Leverage AI-driven actionable insights to seamlessly plan and execute marketing campaigns. Introduce the power of Power BI and Excel with Dynamics 365 for Marketing and increase the productivity of your sales and marketing team.

Microsoft Dynamics for Project Operations

Make your organization future-ready and resilient by managing resources, projects, and finances effectively and intelligently. Utilize Dynamics 365 for Project Operations to close more deals, accelerate project delivery, and enable project automation to maximize results.


Have you got questions about
Microsoft Dynamics CRM??

Click through our FAQs Tailored for You!

Dynamics CRM is a powerful and highly unified application that helps organizations seamlessly and intelligently track and manage their marketing campaigns, sales targets, core retail sales, sales leads, lead scores, and more. Contact Dynamics Square experts for implementation help.

Dynamics 365 is a suite of different operations-centric business apps such as Business Central, Dynamics 365 Supply Chain Management, Dynamics 365 Finance, and more. This suite has both CRM and ERP tools. Dynamics 365 Customer Engagement is a CRM suite that consists of Marketing, Sales, Customer Service, and Field Service modules. And for ERP modules, you can choose Dynamics 365 Business Central, Supply Chain Management, Finance, Project Operations, or Human Resources. Get in touch with us for more details on Microsoft's business apps.

The chosen applications' demo and their 30-day use are free. Thereafter you will have to pay a monthly subscription. Moreover, there are other cloud CRM modules such as Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Field Service along with Dynamics 365 Project Service Automation. You can choose them if you are ready to upgrade your legacy ERP/CRM systems.

Book a Free Consultation

See How Dynamics Square Can Help Transform Your Business With Microsoft Business Applications.