One Microsoft-certified team to scope, build, migrate, and support your Dynamics 365 project, from Business Central to Finance, Supply Chain Management, and CRM.
Whether this is your first Dynamics 365 deployment or you're replacing a partner who has stopped delivering, Dynamics Square has implemented Dynamics 365 for businesses across Ontario, Alberta, and British Columbia since 2011.
Dynamics 365 implementation is the process of configuring a Microsoft Dynamics 365 application for your business and putting it into live use. It covers requirements gathering, system configuration, data migration from your current software, integrations, testing, and user training, from the first scoping call through go-live and beyond.
"Dynamics 365" is Microsoft's umbrella brand. It includes Business Central for small and mid-sized businesses, Dynamics 365 Finance and Supply Chain Management for larger, multi-entity organizations, and the Dynamics 365 CRM applications (Sales and Customer Service). Implementation looks different for each, which is why the approach below is broken out by product.
Dynamics Square has run these implementations for Canadian businesses since 2011. Today that's a Microsoft Solution Partner team of 150+ certified consultants, with 350+ successful implementations delivered across Canada and North America, from our offices in Ontario and British Columbia.
Microsoft doesn't sell one Dynamics 365 product. It sells a family of applications built for different business sizes and needs. Picking the right one before you scope an implementation saves real money.
An all-in-one ERP for small and mid-sized businesses. Finance, sales, purchasing, inventory, warehousing, and project management in a single system. Built on the same application logic as Dynamics NAV, with a modern cloud interface and Copilot built in.
Explore Business Central
Enterprise-grade financial management for organizations with complex, multi-entity, or multi-jurisdiction operations. Deeper consolidations, financial dimensions, and reporting than Business Central supports.
Explore Dynamics 365 Finance
Manufacturing, warehousing, procurement, and demand planning for organizations running complex or high-volume supply chains, often deployed alongside Dynamics 365 Finance.
Explore Supply Chain Management
Pipeline and opportunity management through Dynamics 365 Sales, and case management, service scheduling, and customer support tracking through Dynamics 365 Customer Service. Runs independently or connected to your ERP for a single view of the customer.
Explore Dynamics 365 CRMNot Sure Which Product Fits?
Get a Fit AssessmentEvery Dynamics Square implementation, regardless of which Dynamics 365 product you're deploying, follows Success by Design, Microsoft's own implementation framework. It's built from thousands of real Dynamics 365 projects and used by Microsoft's FastTrack team on its most complex deployments. Five phases, each with a checkpoint before the next one starts.
We sit down with your team, gather your actual business requirements, and validate the case for what you're building before a single configuration decision gets made.
Every workstream gets scoped in writing, what's in, what's out, and who owns what, so nothing gets discovered halfway through the build.
Our consultants configure and build your Dynamics 365 solution against the agreed design, with structured checkpoints built in to catch problems while they're still cheap to fix.
Full testing, user training, and a formal go-live readiness review. We don't flip the switch until that review says you're ready, not before.
You're live, and we stay on to stabilize the system, resolve what comes up, and plan what's next instead of moving to the next contract.
Timeline and cost depend on which Dynamics 365 product you're implementing, how many entities or locations are involved, and how much of your current process needs to be rebuilt rather than reused. Two figures matter here: how long the project takes, and what the software licence costs. Implementation service cost is scoped per project; the numbers below are Microsoft's published Canadian licence pricing, current as of 2026.
| Product | Typical Implementation Timeline | Starting Licence Cost (CAD, per user/month) |
|---|---|---|
| Business Central | 3 to 8 months, depending on complexity | $108.50 (Essentials) / $149.20 (Premium) / $10.90 (Team Member) |
| Dynamics 365 Finance | Varies with entity count and reporting complexity | $284.90 / $407.00 (Premium) |
| Dynamics 365 Supply Chain Management | Varies with site count and modules deployed | $244.20 / $407.00 (Premium) |
| Dynamics 365 CRM (Sales/Customer Service) | Scoped per project | Available on request |
Your actual project cost depends on user count, modules, data migration complexity, and integrations. We'll build an exact quote after a scoping call.
Business Central is our highest-volume implementation, and the one most Canadian small and mid-sized businesses land on. Typical projects run 3 to 8 months and follow the Success by Design phases above, whether you're implementing Business Central from scratch or migrating from Dynamics NAV, Dynamics GP, Sage 300, or QuickBooks Online.
Recent Business Central projects include a Sage 300 migration for an Ontario community health centre, a Dynamics NAV 2013 upgrade for a North American aerospace and defence parts manufacturer, a Dynamics NAV 2018 upgrade for a North American recycling and materials recovery company, and a Dynamics NAV 2009 on-premises upgrade for a North American distributor. Full details are in the case studies below.
Explore Business Central ImplementationA Dynamics 365 CRM implementation configures Dynamics 365 Sales, Dynamics 365 Customer Service, or both, around how your sales and support teams actually work: pipeline stages, lead routing, case queues, service-level agreements, and the reports your managers check every week. Where it's connected to Business Central or Dynamics 365 Finance, we also build the integration so sales, service, and finance data stay in sync.
This runs on the same Success by Design methodology as our ERP implementations, scoped to CRM: requirements discovery, configuration, data migration from your current CRM or spreadsheets, testing, and user training and adoption support after go-live.
Talk to a CRM Implementation SpecialistDynamics 365 Finance and Supply Chain Management implementations serve organizations that have outgrown Business Central: multiple entities, multiple provinces or countries, complex consolidations, or manufacturing and warehouse operations that need deeper functionality than Business Central's supply chain tools provide. The two applications are often implemented together.
Implementation follows the same Discover, Initiate, Implement, Prepare, Operate phases, scaled to the added complexity of multi-entity chart of accounts design, consolidation rules, and (for Supply Chain Management) production and warehouse configuration.
Talk to a Finance and Operations SpecialistGet GST/HST filings, CRA payroll remittances, provincial tax rules, or WSIB/WCB reporting wrong, and you're not troubleshooting software, you're explaining yourself to an auditor. So, we build Canadian compliance into the implementation itself, across Business Central, Finance, Supply Chain Management, and CRM, before you ever go live.
calculation, tracking, and remittance-ready reporting across every province you operate in
chart of accounts and reporting structures built to support CRA filing and audit requirements
payroll processing connected directly to CRA reporting requirements
native support for Canadian banking formats and electronic funds transfer
built-in tracking to keep workplace safety insurance reporting audit-ready
financial statement structures configured to match the accounting framework your organization reports under
Dynamics 365 implementations we've delivered span manufacturing operations in Ontario and Alberta, non-profit and community health organizations, aerospace and defence suppliers, and distribution and recycling operations across North America. Common industries include:
Already running an ERP or CRM and looking to move to Dynamics 365? Common migration paths:
Dynamics 365Struggling with data silos, downtime, or system complexity?
See our dedicated NAV to Business Central upgrade pageA non-profit community health centre serving multiple Ontario locations was running Sage 300 alongside manual expense spreadsheets, with a finance team of two to three people trying to keep up. Dynamics Square implemented Business Central with Continia Document Capture and Continia Expense Management, and integrated ADP payroll, replacing manual entry with automated vendor invoicing and digital expense submissions.
Outcome: Centralized financial visibility across finance, purchasing, sales, and fixed assets, faster reimbursements, and a finance team with time for budgeting instead of data entry.
A 30-year manufacturer of high-precision parts for defence, aerospace, and medical clients had outgrown Dynamics NAV 2013. Inventory valuation was unreliable, shop-floor time tracking didn't exist, and a third-party measurement tool kept failing. Dynamics Square migrated their data to Business Central Online and built a custom Time Collection Module integrated directly with Business Central.
Outcome: Real-time inventory and supply chain visibility, accurate shop-floor time tracking, and one less unreliable third-party system to manage.
An organization handling scrap metals, electronics, vehicles, and consumer recyclables was running an unsupported, on-premises Dynamics NAV 2018 environment with no Microsoft 365 connection and heavy dependence on a single external consultant. Dynamics Square upgraded the organization to Business Central SaaS, covering finance, procurement, inventory management, warehouse activity, and basic sales, with Power BI reporting prepared for the next phase.
Outcome: Removal of server dependency, structured approval processes for procurement and finance, and a modern interface that shortened onboarding for new staff.
A distributor had outgrown Dynamics NAV 2009 and needed an on-premises solution to keep servers in-house for data security, along with better warehouse management. Dynamics Square upgraded the organization to Business Central On-Premises and implemented the InsightWorks Warehouse Insights add-on.
Outcome: Faster, more reliable processing of day-to-day tasks, real-time reporting through Business Central's BI tools, and streamlined warehouse operations.
Implementation isn't the finish line. Dynamics Square provides ongoing support and upgrade services after go-live, so the system keeps working as your business changes.
Dynamics Square has implemented Dynamics 365 and its predecessor products for Canadian businesses for over 15 years.
A bench deep enough to staff projects of any size, with specialists across Business Central, Finance, Supply Chain Management, and CRM.
Delivered across Canada and North America, across manufacturing, distribution, non-profit, and professional services organizations.
We configure Dynamics 365 around how your business actually runs, not a generic template.
On-site or remote support, so an issue during a busy month gets a person on the phone quickly, not a ticket number.
Both, depending on which application you deploy. Business Central, Finance, and Supply Chain Management are ERP applications. Dynamics 365 Sales and Dynamics 365 Customer Service are CRM applications. Dynamics 365 is Microsoft's umbrella brand covering both, and businesses often run an ERP and a CRM application together, connected, under that one brand.
It's the process of configuring a Dynamics 365 application, migrating your data into it, integrating it with your other systems, testing it, and training your team, so the software is ready for live daily use.
Business Central projects typically run 3 to 8 months. Dynamics 365 Finance and Supply Chain Management timelines vary more, driven by entity count and reporting complexity. We'll confirm a realistic timeline after a scoping call.
Licence cost starts at $10.90 CAD per user/month for Business Central Team Member access, up to $407.00 CAD per user/month for Finance or Supply Chain Management Premium. Implementation service cost is scoped separately, based on modules, data migration complexity, and integrations.
Business Central suits small and mid-sized businesses that want finance, sales, and operations in one system. Dynamics 365 Finance and Supply Chain Management suit larger, multi-entity organizations with more complex requirements. Dynamics 365 Sales and Customer Service suit businesses that need CRM capability, standalone or connected to either ERP.
Yes, we serve businesses across Canada, including Ontario, Alberta, and British Columbia, from our Ontario and British Columbia offices, with clients in Toronto, Winnipeg, Vancouver, and beyond.
Yes, we run migrations from Dynamics NAV, Dynamics GP, Sage 300, and QuickBooks Online to Business Central, and from legacy or on-premises finance systems to Dynamics 365 Finance.
Yes, we configure GST/HST automation, CRA-aligned reporting, Canadian banking and EFT formats, and WSIB/WCB tracking as part of implementation, not as an add-on afterward.
We stay engaged: 24/7 support, version upgrades, performance reviews, and training for new hires or new modules as your business grows.
Yes, Dynamics 365 supports configuration and extension for industry-specific needs, and we've delivered custom modules, such as a shop-floor time collection tool for an aerospace parts manufacturer, where standard functionality didn't cover a client's requirement.
The right technology empowers you and sets your business up for the future. Dynamics Square Canada helps your business get the edge it needs to thrive and succeed.
Book a Free Consultation Today
