Best CRM Software for SMBs and Large Enterprises in Toronto (2024)

Are you searching for top customer relationship management software in Toronto, (Canada)?

CRM software helps businesses manage customer relationships, retain customers, improve collaboration, and streamline the sales process.

According to Statista, CRM software is perceived as one of the most important programs as of 2023.

This solution helps businesses overcome challenges such as poor communication, not meeting customer expectations, and maintaining data confidentiality.

However, there are numerous software programs on the market, and not everyone is well-suited for your business. Choosing an ideal solution can be overwhelming for you.

We have a team of expert professionals who have done in-depth research to provide you with a list of the seven top CRM software. Let’s plunge into CRM details to choose an ideal requirement.

Table of Content

What Is CRM Software?

CRM, an acronym for Customer Relationship Management, is designed to help companies manage customer relationships and interactions with their customers and potential leads.

The main goal of CRM is to improve customer relationships, keep customers connected, improve profitability, and streamline processes.

Businesses, such as SMBs and large enterprises, use CRM software in Canada to provide customer support, manage sales pipelines, store customer data, and track marketing campaigns.

Since businesses reach their customers via different communication channels, such as email, social networking sites, and live online chat, CRM compiles this data and stores it at a single location.

You can use the centralized data for future interactions to offer personalized experiences and solve key challenges.

Exploring the Top 7 CRM Software

There is numerous CRM software available in the market with almost similar functionalities. However, every software differs in its objectives, and you need to know in detail before choosing a suitable option.

Microsoft Dynamics 365 CRM

Microsoft Dynamics customer relationship management software is designed to help businesses deliver high-quality customer service and elevate marketing and sales processes.

Dynamics 365 CRM is a suite of tools, including Microsoft Dynamics 365 Sales and Business Central, for different business needs.

Microsoft Dynamics 365 Business Central is one of the best CRMs for small businesses in Canada, while D365 Sales is famous among large enterprises.

D365 CRM allows integration with other Microsoft apps, like Power BI, SharePoint, and Power Apps. It allows you to easily access sales activities, opportunity information, and customer information.

You can elevate operational efficiency, get powerful assistants, easily deploy, get insightful reports, and support your staff. It allows your employees to elevate productivity and satisfy customer requirements.


  • Client management
  • Contact management
  • Forecasting and pipeline
  • Order management
  • Digital selling
  • Lead management
  • Customer 360 view


Dynamics 365 customer relationship management software costs are flexible and offer various options according to unique business requirements.

License Types Costs
Dynamics 365 Sales free trial free
Dynamics 365 Sales Professional CAD $88.20/user/month
Dynamics 365 Sales Enterprise Edition CAD $128.90/user/month
Dynamics 365 Sales Premium CAD $183.20/user/month

Zoho CRM

It offers a comprehensive solution for small businesses to interact with customers across various platforms. Zoho CRM is suitable for businesses ranging from sole proprietorships to large corporations.

Moreover, Zoho CRM is a user-friendly application that can help you streamline customer relationships and the sales process.

It provides detailed insights about customer preferences and behaviors to create personalized engagement strategies.

Like all CRM solutions, Zoho CRM provides an AI assistant for predictive analytics and automation suggestions to help you make data-driven decisions with efficiency.

It also allows you to integrate Zoho CRM with other Zoho applications.

However, third-party integration can be challenging and require extra costs for successful integration. Startups can also find Zoho complex, and the setup process can be complex for the business.


  • Contact management
  • Deal tracking
  • Pipeline management
  • Email integration
  • Basic reporting capabilities


It starts at CAD $19.17 per month.


HubSpot CRM is an all-in-one solution that offers various tools, such as marketing, sales, and service. It helps businesses excel in their content marketing workflows.

It provides numerous layouts and templets, allowing you to choose the perfect fit.

HubSpot can be expensive for small businesses. It provides limited functionality for businesses, and its templates are hard to modify. A large enterprise might not find it suitable, as they can lose out on flexibility.


  • Contact management
  • Deal tracking
  • Form builder
  • Live chat
  • Quotes
  • Ticket creation bots


The price starts at CAD $68.45 a month.


Pipedrive CRM focuses on the sales process, helping businesses with lead nurturing, sales analysis, and follow-ups. It provides you with an opportunity to communicate, collaborate, and follow up on each stage of the sales process.

Pipedrive CRM places emphasis on the sales pipeline and defines stages for the different sales processes. It offers various tools, remainders, and triggers for each stage to make data-driven decisions.

Your sales team and client will be informed about the date and progress of the process.

Additionally, the software is highly scalable according to your business needs, as it is highly customizable.

Understanding the features of this CRM can take a long time. It is also not a cost-effective solution up there on the market. It offers only a 14-day trial period, and you need to buy a license after this.


  • Sales pipeline view
  • Lead generation tools
  • Workflow automation
  • Scheduler
  • Contact history
  • Built-in caller


  • The basic plan costs CAD $20.40 per user per month when billed annually.
  • Or CAD $29.98 per user per month when billed monthly.
  • The advanced plan costs CAD $38.19 per user per month.


Salesforce is designed to help businesses track customer interactions and access information from a single location. Businesses can access valuable insight to close more deals with its numerous features.

Using this CRM solution, your team can enhance productivity, whether working from an office or another location. It is scalable as your business grows, and you can customize these solutions as per your business requirements.

Moreover, large enterprises can benefit from actionable insight in real-time to create sales forecasts, reports, and territory models.

However, you can experience a steep learning curve. It can be expensive for small businesses due to the complex pricing structure.


  • Robust contact management
  • Sales automation tools
  • Comprehensive reporting
  • Email templates
  • Sales data
  • Partner management


License Name Price
Starter Suite CAD $32.86/user/month (billed monthly or annually)
Pro Suite CAD $136.90/user/month (billed annually)
Enterprise CAD $225.88/user/month (billed annually)
Unlimited CAD $451.77/user/month (billed annually)
Einstein 1 Sales CAD $684.49/user/month (billed annually)


NetSuite CRM is a comprehensive solution that helps organizations of all sizes manage and maintain relationships with their customers. Organizations can track necessary details and create reports with highly intuitive visualizations.

With NetSuite CRM, businesses can cross-sell, upsell, fulfill, renew, and support.

This solution can be expensive for organizations and can be challenging to implement and maintain. NetSuite CRM is not ideal for small businesses.


  • Integrated CRM functionality
  • Business intelligence dashboards
  • Project management tools

Monday Sales CRM

Monday Sales CRM is designed to help businesses manage their sales cycle. It is easy to customize and helps businesses leverage features according to their workflow.

The CRM solution provides an intuitive dashboard that is highly visual and can be accessed by mobile phones.

However, it provides limited integration, and the cost might be expensive for small businesses. In addition to this, it doesn’t come with in-built AI chat capabilities.


  • Client tracking
  • Deal management
  • Prospects tracking

Which CRM Solution Should You Buy?

While choosing an ideal CRM software, businesses should consider numerous factors, such as key features, costs, and the goal of the software.

Some software is suitable for SMBs, while others are ideal for large enterprises.

Before choosing a solution, ask some questions to yourself:

  • What is the size of your business?
  • What is your current growth stage and budget?
  • What is your pain point, and what needs to be automated?
  • What are your business goals?

You have seen our expert analysis of the top seven customer relationship management software in Toronto. We have analyzed different aspects in detail.

Still, you are facing the challenge of choosing the ideal solution.

We are here to help you choose a CRM solution that offers a balanced feature set to meet your business requirements. Our team of 135+ experts work closely with you and helps you reap maximum benefits.

Reach out to our certified Microsoft Dynamics 365 CRM consultants at or call us at +1 778 381 5388 to get instant support.

People Also Ask:

What is CRM software in Canada?

CRM software in Canada helps Canadian businesses manage their interactions with customers and potential customers.

Businesses of all sizes in Canada can choose a CRM solution, like Microsoft Dynamics CRM, to manage sales pipelines, track marketing campaigns, and provide customer support.

How much does a CRM system cost?

Customer relationship management software costs vary depending on features, scalability, and deployment options.

For example, Microsoft Dynamics customer relationship management software offers three licenses: Professional, Enterprise Edition, and Premium.

What are the three types of CRM software?

The three types of customer relationship management (CRM) software are operational, analytical, and collaborative.

Operational CRM: Automate workloads, streamline business processes, and track interactions between your team and potential leads.

Analytical CRM: Understand customers and develop strategies to increase customer retention and new leads.

Collaborative CRM: Close deals by integrating data from marketing automation, sales force automation, CPQ, and ERP.

Do I need a CRM for my business?

Whether you need a CRM for your business depends on various factors. Here are a few signs that you need a CRM solution:

  • Having trouble keeping up with the lead flow
  • Are you concerned about the activities of your sales team?
  • Having problems finding customer information
  • Struggling to offer exceptional customer service

Does Microsoft provide CRM software?

Yes, Microsoft customer relationship management software is offered by Microsoft for different operations, such as sales, customer service, and marketing. 

Arish Siddiqui

Arish Siddiqui working with Dynamics Square and helps SMB/Enterprises in USA & Canada to use Dynamics 365 ERP/CRM, Power Platform and other Solutions with full of its capabilities which ultimately cut businesses costs and improve efficiency.


Join our newsletter

Engaging stories and exclusive data, designed for our best customers. We only send one issue each month, so we try to make it useful.


Book a Free Consultation

See How Dynamics Square Can Help Transform Your Business With Microsoft Business Applications.